Privacy Policy

Privacy Policy

Moldco respects your privacy and values your trust. This Privacy Policy governs our website and the use of the products, offerings, features, tools, and resources that we provide. As used in this Privacy Policy, “Moldco,” “we,” “us,” and “our” refer to Immune Co, d/b/a Moldco, together with its affiliates and subsidiaries. The Privacy Policy explains how we collect your personal information, how we use, disclose, and protect personal information, and the choices you have concerning the use of your personal information. 

Please read this Privacy Policy carefully. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy and our Terms & Conditions, then you should immediately discontinue use. 

INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us, the services you use, and the choices you make. We collect personal information about you from different sources and in various ways when you use our services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data. When you are asked to provide your personal information, you may decline or use browser or device controls to prevent certain types of data collection. In some cases, if you choose not to provide personal information that is necessary, some services may not be available to you.

Information you provide

When you complete the MoldCo Questionnaire (“MoldCo Home & Health Questionnaire”), order a product from us, or request information from us, you share certain personal information such as:

• Identifiers and contact information: Depending on the Moldco service you use, we may collect your name and contact details such as email address, postal address, and phone number.
• Demographic data: As part of the MoldCo Questionnaire, we request that you provide your age, gender, and information about your environment.
• Communications: If you send us email messages or communications, we collect and retain those communications.
• Sensitive Personal Information:
• Account access information: If you create an account with us, we collect the credentials that allow access to your account.
• Health data: In the MoldCo Questionnaire, we collect and analyze information concerning your health, such as your diagnosed diseases and medical conditions, blood test abnormalities, and physical symptoms.
• Payment information: If you make a purchase from our website, we collect your credit card number and other payment details.

Information collected automatically

When you use our website, certain Internet and electronic network activity information gets created and logged automatically. Here are some of the types of personal information we collect:

• Usage and log data: Our servers record information (“log data”) that your browser automatically sends whenever you visit a website, including your IP address, browser type and settings, the date and time you accessed our website, the URL of the website from which you came to our site, pages you viewed, how long you spent on a page, and other details about your use of and actions on our website.
• Cookie data: We use cookies, web beacons, mobile analytics and advertising device IDs, and similar technologies on our website to collect personal data (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information). 

Inferences we create or generate

We infer new personal information from other data we collect, including using automated means to generate information about you. For example, we may infer your likelihood of mold-related illness based on the information you provide in the MoldCo Questionnaire. 

Information collected from third-party services

We also obtain the types of personal information described above from third parties. These third-party sources include, for example:

• Third-party partners: Third-party applications and services, including social networks you choose to interact with to connect to our services. What we have access to depends on the privacy policies or settings for those accounts.
• Information our advertisers share with us: We may get information about you and your activity from our advertising partners and other third parties we work with. For example, online advertisers or third parties share personal information with us to measure, report on, or improve the performance of ads for Moldco.
• Co-branding/marketing partners: Partners with which we offer co-branded services or engage in joint marketing activities.
• Service providers: Third parties that collect or provide data in connection with work they do on our behalf. 

Deidentified and Aggregated Data

We may also create aggregated anonymized information from the personal information we collect, by removing data that makes the information personally identifiable to you. As this aggregated anonymized information cannot be used to identify you, it is not considered “personal information,” and we may freely use it and share it with third parties.

HOW WE USE YOUR INFORMATION

We collect and use your personal information for the following purposes:

Purpose of Use

Types of Information

Communicating with you. Providing information you request, sending notifications related to your account and purchases, providing customer service, and answering your questions.

• Identifiers and contact information
• Demographic data
• Communications
• Health data
• Inferences
• Usage and log data
• Cookie data

Providing the MoldCo Questionnaire and your Moldco account.

• Identifiers and contact information
• Demographic data
• Communications
• Account access information
• Health data
• Payment information
• Inferences
• Usage and log data
• Cookie data

Fulfilling your orders. Processing your orders and shipping the products you order from us.

• Identifiers and contact information
• Demographic data
• Communications
• Account access information
• Health data
• Payment information
• Inferences
• Usage and log data
• Cookie data

Business operations. Operating our business, such as billing and accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations.

• Identifiers and contact information
• Demographic data
• Communications
• Account access information
• Health data
• Payment information
• Inferences
• Usage and log data
• Cookie data

Analytics and personalization. Understanding how you interact with our content and communications, conducting research and analytics (including to improve our services and marketing campaigns), analyzing and evaluating issues related to mold, and personalizing your experience when you use our services.

• Identifiers and contact information
• Demographic data
• Communications
• Health data
• Inferences
• Usage and log data
• Cookie data

Marketing. Send marketing, advertising, and promotional communications by email, phone, text message, or postal mail.

• Identifiers and contact information
• Demographic data
• Communications
• Health data
• Inferences
• Usage and log data
• Cookie data

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to analyze trends, administer our website, track users’ movements around the site, and gather demographic information about our user base as a whole. A cookie is a small piece of information that a website you visit transfers to your browser. We may receive reports based on the use of these technologies on an individual and aggregated basis.

We use cookies to personalize your experience on our website and remember your preferences, save you time by not having to reenter your login information upon each visit to our website, help us understand how our website is used and how effective our marketing campaigns are, and conduct marketing activities, such as tailoring content and determining the popularity of our content. 

We partner with third parties to manage our advertising on other sites. These third parties may use technologies such as cookies to gather information about your activities on this website and other sites to provide you with advertising based on your browsing activities and interests.

You can also prevent the use of cookies by modifying your Internet browser settings, typically under the section “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our website, but you might not be able to access or use important functions or features.

CHILDREN UNDER 18

The content on our website is not designed for or directed to children under the age of 18. We do not knowingly or intentionally collect personal information from any person under the age of 18. 

SHARING WITH THIRD PARTIES

We share personal information with the following third parties:

Service Providers

We may employ independent contractors, vendors, and suppliers (collectively, “service providers”) to provide specific services and products related to our website, content, and offerings, such as payment processing, fraud screening, and IT hosting, development, and support. Access to personal information by these service providers is limited to the information reasonably necessary for them to perform their function for us. We require our service providers to protect the privacy of personal information consistent with this Privacy Policy, and we prohibit them from using or disclosing personal information for any purpose other than providing us with products or services for which they are contracted.

Third-Party Sellers

Through our website, you may be given the opportunity to purchase (or to obtain more information regarding) certain content, products, or services that are sold through a company other than us (collectively, “third-party sellers”). We will try to make it clear to you when you are dealing with a third-party seller. Third-party sellers may ask you to submit personal information to purchase their products or services or to obtain additional information from them. You do not need to submit this information or purchase any products or services from third-party sellers to access our website or offerings. 

Third-Party Partners

We may share your personal information with third parties that we have partnered with to jointly create or offer a product, service, or joint promotion, to facilitate mold-related services, or for academic or medical research (“third-party partners”). If you decide to obtain a product or service or participate in a joint promotion that is offered by us and these third-party partners, the information you provide will be shared between us and the partner. Their use of your personal information is governed by their own respective privacy policies, not this Privacy Policy. We may also share your information with these third-party partners in the event we suspect you are violating our Terms & Conditions or the law. 

Analytics, Advertising, and Social Media Platforms and Networks

Our website has features such as cookies, pixels, and similar technologies that are used to track your activity on our website and other websites that you visit. Information gathered through these technologies is shared with third-party web analytics providers, advertising networks, and social media platforms. We share information, including sensitive personal information, with these third parties to understand how users interact with our website and provide you with advertisements that we or these third parties believe will be relevant. 

Laws and Legal Rights

We may disclose personal information if we believe, in good faith, that we are required to do so to comply with the law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may also disclose personal information in special circumstances when we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms & Conditions or the law, or where we believe disclosing such information is necessary to protect the safety or security of our users, our website, or the public.

Sale of Business

We may disclose personal information with third parties in connection with a change to the control or financial status of Moldco, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, or assignment of assets or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor affiliate as part of that transaction.

LINKED WEBSITES

Our website contains links to other websites not owned or operated by Moldco. We will attempt to make it obvious to you when you leave our website and enter these websites by opening a new browser tab or otherwise notifying you that you are leaving our website. However, we are not responsible for the privacy practices of such websites. We encourage you to read the privacy policies or statements of each website. This Privacy Policy applies solely to information collected by our website and offerings.

INFORMATION SECURITY

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through our website and offerings.

Notwithstanding the above commitments to protect your information, there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.

INFORMATION RETENTION AND LOCATION

We keep your personal information only so long as we need it to provide our services to you, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Actual retention periods can vary significantly based on your consent, the sensitivity of the data, the availability of automated controls, and our legal or contractual obligations.

The personal information we collect may be stored and processed in your country or region, or in any other country where we or our service providers process data. Currently, we primarily use data centers in the United States. 

YOUR RIGHTS AND CHOICES

You have rights and choices with respect to your personal information, and in some jurisdictions, these rights and choices may be enforceable under applicable law.

You may change your communication preferences, edit your profile information, “opt-out” of receiving email communications, and delete your Moldco account by contacting us at support@themoldco.com or by selecting the options within your Moldco account.  

Access and portability

We can share the results of your MoldCo Questionnaire in a portable format within 30 days of you asking us. To request data export, please contact us at support@themoldco.com using the email address tied to your account.

Correction and deletion

You can update some of your personal information in your account, and you can delete it by closing your account. Please note that there may be legal reasons for us to keep your personal information, such as if we receive a law enforcement request asking us to preserve data. You can also request us to update or delete your personal information or account by contacting us at support@themoldco.com.

Objection to processing

You can ask us to stop using your personal information for certain purposes, including using it to send you marketing communications, by contacting us at support@themoldco.com. If you opt out of marketing messages from us, we may still send you updates about your account and purchases.

Targeted advertising and browser/device controls

You may set your browser to reject new cookies or web beacons or notify you when you receive a new cookie. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. Please note that if you do not accept cookies, you may not be able to use certain features or resources of our website.

Data sharing or sales

Some privacy laws define “data sharing” or “sales” to include some of the disclosures described in “Sharing with Third Parties” above. Please contact us at support@themoldco.com to learn more about opting out of these kinds of disclosures.

Research

If you would not like your information used in our studies, please contact us at support@themoldco.com.

STATE-SPECIFIC DISCLOSURES

If you are a resident of California, Virginia, Utah, Colorado, or Connecticut, you should know about the following rights and choices:

Notice at Collection

You have a right to receive notice of our practices before or when we collect your personal information, including the categories of information and sensitive personal information collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this Privacy Policy above.

Right to Know

You have a right to see the personal information we have collected about you. You may request your personal information by contacting us at support@themoldco.com. You also have a right to request additional information about our collection, use, disclosure, selling, or sharing of such information. 

Rights to Request Correction or Deletion

You also have the right to request that we correct inaccurate personal information about you or delete your personal information. You can update your personal information or delete your data from within your Moldco account or by contacting us at support@themoldco.com. Please note that there may be legal reasons for us to keep your data, such as if we receive a law enforcement request asking us to preserve data.

Right to Opt-Out/Right to Limit Use and Disclosure of Sensitive Personal Information

You have a right to opt out of the “sale” or “sharing” of your personal information. You also have a right to limit our use of sensitive personal information for purposes other than to provide our services. As a wellness service, the information we collect often pertains to your health. Please contact us at support@themoldco.com if you do not wish for us or our partners to share information relating to you for marketing and advertising purposes.

Right Against Discrimination

Moldco will never discriminate against you for exercising these rights. You may designate, in writing or through a power of attorney, an authorized agent to exercise these rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

Lastly, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which they have established a business relationship for personal, family, or household purposes may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.

CONTACT US

If you would like to exercise your rights, have any questions or concerns, or if you have any complaints about how we process your personal information please contact us at support@themoldco.com.

MODIFICATIONS

This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our personal information collection, use, or processes. When we amend this Privacy Policy, we will update the “Effective Date” on this Privacy Policy and notify you if the changes are significant. We recommend that our you periodically review our Privacy Policy to ensure you are aware of any updates.